Help Center

🆘 Help Center – Shopeykom LLC

We’re here for you—24/7. Browse quick answers, track orders, start returns, or contact a real person.

🔎 Quick Self-Service

  • 📦 My Orders: View history, status, invoices
  • 🚚 Track Order: Enter Order ID + Email to see live tracking
  • 🔄 Start a Return/Exchange: Check eligibility & create a return label
  • 🧾 Refund Status: See where your refund is in the process
  • 🔐 Privacy Policy | 📜 Terms of Use | 📑 Terms & Conditions | 💸 Refund & Returns Policy | 💳 Payment Methods (if applicable)

💬 Contact Us

Fastest ways to reach us:

  • 📧 Email: info@shopeykom.com (best for returns, billing)
  • 📞 Phone: +1 214 639 8350 (Mon–Sat, 9am–6pm ET)
  • 🏢 Mail: 1202 19th St, Apt 6, Vienna, WV 26105, USA

⏱️ Typical response times: Email 6–12 hrs, Phone immediate during hours.

🧰 Common Fixes (Try These First)

  • Didn’t get confirmation email? Check spam/junk; search “Shopeykom”.
  • Tracking not updating? Carriers can take 24–48 hrs to refresh.
  • Wrong address on order? Contact us immediately—we’ll try to intercept if not shipped.
  • Item arrived damaged/incorrect? Take clear photos of the box + item + label and email us within 48 hrs.

🛒 Orders & Account

Create/Access Account:

  • Gain order history, faster checkout, and easy returns.
    Cancel/Modify Order:
  • Possible before processing/dispatch. Email subject line: “URGENT – Change/Cancel Order #______”.

Forgot Password:

  • Use “Forgot Password?” on login. Still stuck? Email us from your registered address.

🚚 Shipping & Delivery

  • Options: Standard, Expedited, International.
  • Timeframes:
    • USA: 3–7 business days (standard)
    • International: 7–21 business days (customs may extend)
  • Tracking: Provided via email when shipped.
  • Customs/Taxes: International orders may incur local duties/fees.

🔄 Returns, Exchanges & Refunds

  • Return Window: 30 days from delivery, unused & in original packaging.
  • Non-Returnable: Personalized items, gift cards, perishables, clearance/final sale.
  • Process: Start via email or “Start a Return” → receive RMA + label (where applicable).
  • Refund Timing: 5–10 business days after inspection to original payment method.
  • Exchanges: For defective/damaged items—contact us first.

💳 Payments & Security

  • Payments: Major cards, PayPal, and other secure gateways.
  • Security: SSL encryption; we never sell your data.
  • Billing Issues: If a charge looks wrong, contact us—most issues resolve within 1–2 business days.

🎁 Promotions & Gift Cards

  • Promo Codes: Enter at checkout; one code per order unless stated.
  • Gift Cards: Delivered by email; non-refundable once issued.

👩‍Accessibility & Language Support

  • We aim for WCAG-friendly layouts. If you need help placing an order, call us—our team will assist step-by-step.
  • Language support available via email; include preferred language in your message.

🚩 Report an Issue (Fraud/Scam/Abuse)

If you suspect a fraudulent seller or phishing message using our name, forward details to info@shopeykom.com with subject “Security Report”. We’ll investigate immediately.

🧾 Submit a Request (Form Template)

[Support Form Placeholder]

  • Full Name
  • Email (order email)
  • Order ID (if any)
  • Issue Type: Order • Return/Refund • Payment • Shipping • Product • Other
  • Description (include photos for damaged items)

After submitting, you’ll receive a ticket ID by email.

📣 Service Updates

  • High-volume seasons (Black Friday/Cyber Week) can slightly extend processing times. We’ll post any major updates here.

📚 Policies (Quick Links)

  • 🔐 Privacy Policy
  • 📑 Terms & Conditions
  • 📄 Terms of Use
  • 🔄 Refund & Returns Policy
  • 🚚 Shipping Information (say the word and I’ll generate this page next!)

Still need help?

We’ve got you.
📧 info@shopeykom.com | 📞 +1 214 639 8350