โ“ Frequently Asked Questions (FAQ) โ€“ Shopeykom LLC

Welcome to our FAQ Center! Weโ€™ve gathered answers to the most common questions our customers ask. If you still need help, our support team is always ready to assist you.

๐Ÿ›’ Orders & Shopping

1. How do I place an order?

Simply browse our products, add items to your cart ๐Ÿ›๏ธ, and proceed to checkout. Enter your shipping and payment details, and youโ€™re all set!

2. Do I need an account to shop?

No, you can check out as a guest. However, creating an account gives you access to order history, tracking, and exclusive offers.

3. Can I modify or cancel my order?

Yes โœ…, but only if your order has not yet been processed or shipped. Please contact us as soon as possible at info@shopeykom.com.

๐Ÿšš Shipping & Delivery

4. What shipping options are available?

We offer standard, expedited, and international shipping. Options and costs are shown at checkout.

5. How long does delivery take?

  • USA orders: 3โ€“7 business days ๐Ÿ“ฆ
  • International orders: 7โ€“21 business days ๐ŸŒ
    (Delivery times may vary depending on your location and customs clearance.)

6. How can I track my order?

Once shipped, youโ€™ll receive a ๐Ÿ“ง confirmation email with your tracking number. You can also track your package via the My Orders page.

๐Ÿ’ณ Payments

7. What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure payment gateways ๐Ÿ’ณ.

8. Is it safe to shop on your website?

Absolutely โœ…. We use SSL encryption and secure payment systems to protect your data.

๐Ÿ”„ Returns & Refunds

9. What is your return policy?

We accept returns within 30 days of delivery as long as items are unused, in original packaging, and meet our Refund & Returns Policy.

10. How do I request a refund?

Contact us at info@shopeykom.com with your order details. Once your return is approved, your refund will be processed within 5โ€“10 business days.

๐Ÿ‘ฉโ€๐Ÿ’ป Account & Support

11. I forgot my password, what should I do?

Click โ€œForgot Password?โ€ on the login page ๐Ÿ”‘ and follow the instructions to reset it.

12. How can I contact customer support?

๐Ÿ“ง Email: info@shopeykom.com
๐Ÿ“ž Phone: +1 214 639 8350
Our 24/7 Help Center team is always ready to assist you.

๐ŸŒ General

13. Do you ship internationally?

Yes ๐ŸŒ! We deliver to most countries worldwide. Shipping costs and times vary by location.

14. Do you offer discounts or promotions?

Yes ๐ŸŽ‰! Sign up for our newsletter and follow us on social media to get updates on flash deals, seasonal sales, and exclusive discounts.

โšก Didnโ€™t find your question here?
Our support team is just a message away. Contact us anytime, and weโ€™ll be happy to help!